Help zone

Terms & Conditions

Ross and Sons Terms and Conditions   Refund/Exchange Policy We offer a 30 Money Back Guarantee on almost every product we offer unless otherwise noted in the product description. There is a 20% restocking fee. Please call customer service at 800-264-7077, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. Return merchandise with RMA number to: Ross and Sons 1166 Elm Street Martin, Tn 38237 NOTE: Refunds sent with no RMA number, will be returned to sender. Order Cancellation Policy Please submit any cancellation via email to sales@rossandsons.com , or call on our business phone at 800-264-7077. Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping. Warranty Policy Shipping Costs Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment. Warranty Procedure See Return Policy for more details. 30-Day Warranty All products (unless specifically stated otherwise), carry an implied, 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. Manufacturer Warranty Manufacturers sometimes offer additional warranty for the following products: (…name products here). Customers should contact the manufacturer after warranty expires. Out of Stock Policy The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks. Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.